Complete information about the Settlement and Settlement Class Member Benefits are available in the Long Form Notice and on the Frequently Asked Questions (FAQs) page of this website.
Documentation:
If you plan to make a claim for reimbursement of documented losses, documentation must be provided to support your Claim Form. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable).
If you are submitting our claim online, please have this information ready before you start to file, as your Claim Form will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.
Please Note: The Settlement Administrator may contact you to request additional documents to process your Claim Form. Settlement Class Member Benefits will be distributed after the Settlement Agreement is approved by the Court and becomes final. Your Cash Payment may decrease depending on the number of Valid Claims.
Submit Online:
Before Claim Submission: You will need the Unique ID and PIN printed on the Notice that you received in the mail or email. If you lost or did not receive your Notice, please contact the Settlement Administrator for assistance by calling toll-free, 1-877-313-8735 or by writing to the following address:
ConnectOnCall Data Incident
After Claim Submission: After submitting your completed Claim Form online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer to them if you have any questions about your Claim Form.
Please use the login below to get started.
Don't have a Unique ID or PIN? Click here .
Submit by Mail:
If you wish to submit a Claim Form via standard mail, you may download a copy of the Claim Form here . You will need to provide all the information requested on the Claim Form, attach any supporting documentation, sign it, date it, and then mail it to the following address:
ConnectOnCall Data Incident
Remember, all Claim Forms must be submitted online or mailed and postmarked no later than November 2, 2026.
If you received a Postcard Notice or Email Notice indicating that you are part of the Settlement Class, you will have a 10-character alphanumeric "Unique ID" and a 4-digit "PIN". Both values will be found on your Postcard Notice or Email Notice.
If you did not receive a Notice or have lost yours, please contact the Settlement Administrator by calling 1-877-313-8735 (Toll-Free) for assistance.